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Shipping & Returns
Shipping Methods & Costs
Columbia Fire & Safety Ltd. ships via DHL Courier from its warehouse in Los Angeles, California or Victoria, BC to most addresses in the continental United States and Canada.
USA STANDARD and CANADA (5-7 Business Days)
Shipping and Handling Fee (Canada and United States)
All Orders $15.00
Shipping charges include import duties
We have no control over our shipping partners or their operations. We therefore do not guarantee on-time delivery.
Customs
When ordering from columbiasafety.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, we are required by law to provide certain order, shipment, and product information to our international carriers. Our international carriers, in turn, communicate this information to customs authorities in order to facilitate customs clearance and to comply with local laws.
Temporarily Out of Stock Items
It is our policy to delay orders that include temporarily out of stock items until new inventory arrives.
We make every effort to ensure that new inventory arrives in a timely fashion. Delays are typically under one week, but can be up to 10 business days or longer.
Lost Orders, Cancellations, and Returns
Lost Orders
Contact us immediately if your order does not arrive according to our published delivery estimates . We will trace your shipment and report back to you by the next business day.
It is our policy to replace, at our expense, any order that is lost in transit. We do not replace lost or stolen orders that are received by someone else on your behalf.
Missing or Damaged Items
Contact us immediately if any of the items in your order are missing or damaged. We replace all damaged or missing products by standard delivery, at our expense.
Cancellations
If you want to cancel an order after the transaction is processed, contact us between 8:00 AM and 5:00 PM, Monday to Friday, Pacific Standard Time.
Please have your InternetSecure sales order number and receipt number on hand; this will speed up the cancellation process. Your sales order and receipt numbers are automatically sent to your registered email address when your order is processed.
Although we will do our best to cancel your order, our ability to do so depends on when the order was placed; therefore, we cannot make any guarantees.
Product Returns
Columbia Fire & Safety Ltd. wants you to be completely satisfied with your purchase. If you are not happy with any item, or if any item is not what you expected to receive, you may return it within 30 days of the purchase date.
All items must be returned with their original invoices and in their original packaging. Please indicate on the back of the invoice, or in an attached letter, why you returned the item. If your order arrives damaged, please return it at once so we can send you a replacement.
Please send all returns (freight prepaid) to:
Columbia Fire & Safety Ltd.
#1-410 Garbally Road
Victoria, BC V8T 2K1
We are not responsible for returns that are lost in the mail. For your protection, send your return by insured parcel post.
Unless we made an error in order processing or shipping, we will not refund return shipping and handling charges. All refunds, including any refunds for return shipping charges, will be credited to the credit card used in your purchase. We will make every effort to process your refund quickly. You will be notified of your refund by email.
"Return to Sender," "No Forwarding Address"
We will immediately refund the product purchase amount of any order returned to us with "Return to Sender" or "No Forwarding Address" stamped on the outside of the box. We do not refund shipping and handling charges for such returns. You will be notified of your refund by email.
